We provide a full computer help desk service to you and your team to resolve your problems and questions quickly. You will be able to pick up the phone to us and ask for help on anything that concerns you regarding your IT systems. This can range from computer virus information and help for laptop issues to problems where you just need advice and help on how to do it.
Our help desk service solves a third of all issues over the phone for clients with a support contract. This speedy result can be invaluable to your business since it means that you can get on with your own work much faster. Our we are available to help on all your IT related issues..
For IT problems which cannot be fixed over the phone, our help desk service enables you to report a problem quickly and easily. We can start to diagnose and act on your problem immediately and you will have the reassurance when you first report an issue as vital to your smooth running that rapid action is being taken. Our efficient help desk systems ensure accurate job tracking and escalation throughout to give you the fastest resolution possible.
Our full computer help desk ticket service is available from Monday thru Friday from 8am to 5pm with additional emergency fault reporting also available outside of these hours. There are no extra charges
for using our help desk service - it is an integral part of our support to you.
The use of digital channels for customer service is on the rise. We have found that over 35% of our contacts interactions are now digital, not voice-based. In fact, digital interactions in the contact center will surpass voice interactions in two years’ time.
Our research also found that more interactions are handled via text messaging/instant messaging than on smartphone applications or social media
Create a Support Ticket. Please fill out all fields, and leave a detailed descripton of the problem you need assistance with.A technician will respond promptly to your issue
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